New Buying and Selling Experience - UPDATES

Updated 2 weeks ago by Brian Spring

We launched our new site for buying and selling gift cards!!!

There are still many improvements coming, but here is a breakdown for our returning buyers and sellers.

Accounts on the old and new systems:
  • If you are an existing user, you may have noticed that your login does not work on the new system. Please create an account on the new system instead of doing a guest checkout.
  • We are migrating user data, but the process is taking longer than expected. Once the data migration is complete, we will add the order history to your new account.
Buying a gift card:
  • We added two sections to the home page to make it easier to find in-stock products.
    • Recent Inventory Additions shows you the gift card brands that had new items added in the last seven days. If you frequent our website looking for newly added gift cards, this is the place to find them. We are working on a "NEW" banner to make it easier to find the new items within the brand.
    • In-stock Brands shows you the gift card brands where we have items in stock, whether they are newly added or not. If you want to know exactly what we have available for sale, this is the section to look through.
  • Percent-off banners are visible at the product level. We will soon be adding these as banners on the brand for easier comparison.
  • Only digital gift cards are available. We will eventually resume selling plastic gift cards.
  • We are no longer directly emailing gift card information. You will receive a unique link for each gift card ordered. Access to the link is secured by an SMS verification code sent to the mobile phone provided with your order.
Selling a gift card:
  • We are currently only accepting cards that we can validate instantly.
  • Payouts have been adjusted, but you will be able to select how you are paid. Payment by ACH is currently the only option, but we will soon be adding MoneyGram, PayPal, and a few digital gift card options. Fees will apply to certain payment methods. After fees, payouts should be equivalent to what you were previously receiving.
  • A transaction is limited to a single gift card. We are working on adding the ability to submit more than one gift card at a time.
  • If you are a bulk seller and need to submit more than a few gift cards, please contact us at bulksales@cardpool.com.
Cardpool mobile app and wallet:
  • Please discontinue using the Cardpool mobile app. The app references the old system, which is no longer accepting cards for sale or offering cards to purchase.
  • The mobile wallet may still be accessible, but the information is being removed as data is migrated to the new platform. If you lost access to your wallet contents and need them, please contact us.
  • We currently do not have plans to release a new mobile app or wallet.


How did we do?


Powered by HelpDocs (opens in a new tab)