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NOTE: Due to the COVID-19 pandemic and the varying operational states of the retail brands, we are constantly adjusting the brands we buy and sell. We accept many popular gift card brands. The best w…
Updated 2 weeks ago by Brian Spring
Cardpool is committed to making our customers happy by offering the highest level of service possible. If you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and f…
Updated 2 months ago by Brian Spring
We decided to shut down our kiosk network. Our new sell process supports more payment options, including MoneyGram. While it may not be as fast as getting cash from a customer service counter, it is…
There are 3 variations of gift cards that we sell. Electronic gifts are sent via email to your Cardpool account email address. Physical gifts, which are either paper or plastic, are mailed via USPS F…
No. Due to reduced staffing during the pandemic, we decided to discontinue phone support. Please check our help documentation for answers to your questions or email us. Current hours of operation for…
Our checks are mailed via USPS first class mail. Most checks are delivered within 3-7 business days from the email notification. However, please note USPS can misroute or misdeliver mail and it can t…
From time to time, we buy and sell merchandise credits. Merchandise credits can be used just like gift cards. We only buy and sell merchandise credits without restrictions. However, if you are unable…
Updated 4 months ago by Brian Spring
Occasionally, types and classes of gift cards and transactions are flagged by our risk department. Unfortunately due to the nature of our business, we are unable to offer details on those restriction…
We only ship to billing addresses associated with the authorized credit card holder. Please make sure that your shipping address entered is identical to your billing address on file with your credit…
While most orders and transactions are handled within 24 hours, a small number of them may require some additional verification and may take longer if we need to get in touch with you.
Unfortunately, we're not able to accept international orders at this time.
Unfortunately, we don't have the ability to accept international credit cards at this time. Please try to make your purchase with a credit card issued in the United States.
Please email support and we will be happy to investigate right away. Please provide order # when emailing so we can expedite a solution.
